How much does delivery cost and how long does it take?
To United Kingdom and BFPO addresses:
- Free First Class Royal Mail delivery service for all orders over £5
- Orders under £5 are charged a flat fee of 90p for First Class delivery
Charges for international destinations (see list below) vary and will be calculated when checking out.
If you have any queries regarding your delivery destination please contact us before placing an order.
Where to you deliver?
We accept orders for delivery addresses within the EU, Switzerland, Norway, Iceland, USA, Canada, Australia and New Zealand.
If your country is not listed please contact us for advice.
Information for customers in the EU
As we are not registered for IOSS it is likely that you will be charged VAT and import duties applicable to your country.
This is a new rule that was introduced by the EU on 1st July 2021 and has an effect you and our business since the UK is no longer part of the EU.
The following is an extract of the new rule, a PDF document with more information is available here.
Cross-border value added tax (VAT) applicable to e-commerce is being modernised in the EU. The new EU VAT e-commerce rules are fit for a Digital Single Market: fairer, simpler and more fraud-proof. As an EU consumer, you don’t have to do anything directly and there is no need to change your shopping habits or where you buy from.
However, it’s worth knowing that from 1 July 2021 VAT exemption for the importation of goods with a value not exceeding EUR 22 will be removed. As a result, all goods imported to the EU will be subject to VAT. This ensures that goods imported from outside the EU no longer have a preferential VAT treatment compared to goods purchased from within the EU.
When will my order be dispatched?
Orders will normally be dispatched the day after ordering.
How do I know my order has been dispatched?
We will send you an e-mail once your cards are on the way. The email will include an order number which you should quote when contacting us in the case of any queries.
My order has not arrived or was damaged in transit
In the unlikely event that your order does not arrive please contact us using this form.
I have changed my mind can I cancel my order?
Prior to shipment: If you change your mind prior to any cards being sent, we will cancel the order and refund all charges in full.
After shipment: If you wish to cancel your order after we have sent it because you have changed or mind or the goods are not what you expected, you may return them to us up to 30 days after you receive them.
For further information please refer to our returns policy.